TERMS & CONDITIONS — raindropjacket.com

GENERAL

These Terms & Conditions apply to all purchase orders placed through the raindropjacket.com webshop (hereafter referred to as “the Webshop”). They govern all distance purchase agreements entered into by consumers from the Webshop and raindropjacket.com (hereafter “we”, “us” or “our”). You are encouraged to read these Terms & Conditions in full before placing an order.
We may update these Terms & Conditions periodically; therefore, you should review them before every purchase.
A binding purchase agreement is formed once we confirm your order and send you an order confirmation via email. If an item is no longer in stock after you place your order, we will notify you and propose an alternative or cancel the order.
If incorrect pricing has been shown on the Webshop, we will offer you the choice to proceed at the correct price or cancel the order. We reserve the right to decline or rescind any order in cases of suspected fraud or unlawful use of payment methods.
To place an order, you must be at least 18 years old and not under legal guardianship. We assume that any purchaser under 18 has obtained necessary consent from their guardian. If you misstate your age or lack consent, you may be held liable for costs due to an invalid agreement.

PRICE & PAYMENT

Prices shown on the Webshop are current at the time of viewing and may change without prior notice. We are not bound by prices that are obviously incorrect, such as those caused by technical errors or manipulations. Prices include applicable local VAT and are to be paid in the currency shown on the Webshop.
For customers outside our home region, additional VAT, customs duties, or import taxes may be imposed by local customs authorities. Payment may be made via credit card, direct debit, invoice, or other methods as indicated on the Webshop. Order confirmations are conditional upon validation or authorization by payment institutions.
We cooperate with authorized payment service providers. All transactions are encrypted using SSL, and card/payment data are processed with industry-standard security measures.

PROMOTIONS & DISCOUNT CODES

Promotional offers and discount codes are time-limited. Multiple offers or codes cannot be combined. Discounts apply only to regular-price items, not to items already on sale. A discount code or voucher may be used only once per customer and order. In cases of misuse or suspicious behavior, we reserve the right to cancel the order.
If an order qualifies for a gift or discount, the value of that gift or discount will be treated as a general discount on the total order amount. If part or all of the order is returned, the refund will be recalculated to reflect the proportionate share of the discount.
Promotions or voucher codes cannot be applied retroactively.

SHIPPING

We endeavor to ship orders as soon as possible. Items in stock are typically dispatched within 1–2 business days after order confirmation, with estimated delivery in 1–15 business days. Delivery times are estimates and may be longer during peak periods (e.g. holidays, sales campaigns). Shipping cost will be shown in your order summary before finalizing your purchase.
Please be advised that customs duties or import taxes might be levied for orders from outside our primary region. You must inspect delivered items upon receipt and report any discrepancies per the Returns section below. Failure to collect an order may result in additional charges to cover return shipping and administrative costs.

RIGHT OF WITHDRAWAL & RETURNS

You have a 30-day right of return starting from the date you place the order. Items must be returned in original packaging, unused condition, properly packed. Upon receiving and verifying the returned items, we will issue a refund.
If a delivered item is defective or damaged in transit, contact us promptly to request a replacement or refund. If part or all of the order does not match your original order (e.g. wrong model or missing items), notify us immediately. The risk of loss or damage during return shipment rests with the customer.

DAMAGED PRODUCTS

We perform quality control before dispatch. If you receive an item that is defective or damaged, we will replace it if possible, or otherwise refund the cost of the item and return shipping (unless the defect is repairable). If other items in your order were unharmed, we may not refund the original shipping cost. Always examine your order upon delivery and report defects or discrepancies promptly. Refunds will be sent to the original payment method.

COLOURS

We cannot guarantee that the colors shown on the Webshop perfectly reflect the actual product color. Digital displays (computer, phone screens, graphics cards) may cause color variance.

TEXT (SMS) MARKETING & NOTIFICATIONS

By entering your phone number during checkout, signing up via subscription forms, or entering keywords, you consent to receive order-related text notifications (including abandoned cart reminders) and marketing messages. Marketing messages will not exceed 30 per month. You acknowledge that consent to receive marketing messages is not a condition for any purchase.
To opt out, reply “STOP” to any message or use the unsubscribe link provided in the message. Alternative opt-out requests may not be accepted. Message and data rates may apply.
To request help, reply “HELP” to the message number you received.
Your phone number and relevant order data may be shared with our SMS platform provider for sending targeted messages. They will handle the number solely for message delivery purposes.
By opting in, you agree to these terms and conditions governing text message communications.