Return Policy
- The cost to return a product is borne by the customer, unless otherwise specified.
- We do not refund the original shipping fees (even if you return part or all of your order).
- Returns must be made within 30 days of delivery.
- The product must be in new, unused condition, with all tags still attached.
- Fill out the return form that came with your order.
- If a package remains unclaimed, a handling fee may apply.
- If returned items are dirty (e.g. makeup stains) or damaged, we may not issue a full refund.
- Always keep your receipt and any tracking information.
For non-US customers:
Please send returns to our warehouse (details provided via the return process).
If you have questions regarding your return, please visit raindropjacket.com.
Return Process
- Log in with your order number and account information.
- Select “Claim” and choose the reason code that best fits your return.
- Submit clear images of any defects or issues (if applicable).
- We will review your request and issue instructions for returning your item.
Note: For US customers, a prepaid return label may be provided under certain conditions. Otherwise, return shipping remains the customer’s responsibility.
Once your return is processed (within about 3 weeks of receipt), you will receive a confirmation. Refunds will be applied via your original payment method.
Defective or Damaged Items
We inspect all products before dispatch. If you receive an item that is defective or damaged, please file a claim during the return process and upload clear photos. If replacement is not possible, a refund will be issued for the item cost (excluding original shipping).
Miscellaneous
- We reserve the right to refuse returns if items are not in proper condition.
- For hygiene reasons, certain products (e.g. swimwear) may be non-returnable.
- Colors shown online may differ slightly due to screen settings.
For full return details, visit raindropjacket.com.