Privacy Policy

raindropjacket.com values your privacy

This policy explains how we use your information and informs you about the personal data we collect, how we protect it, how we respect your privacy, and your rights concerning the personal information we hold on you.

This policy applies when you purchase or use any of our products or services, visit our stores, shop online, or use your mobile device. It covers:

  • The types of personal data we collect
  • How we use personal data
  • Who we share personal data with
  • Transfers of personal data
  • Our use of cookies
  • How we protect personal data
  • How long we retain personal data
  • Your rights
  • Legal bases for using personal data
  • Links to other websites
  • Policy updates

Who we are

We take your privacy seriously and are committed to earning your trust by handling your personal data securely and responsibly. We act transparently about what data we collect and how we use it. We do not rent or sell your information to other organizations for marketing purposes.

The types of personal data we collect

We may collect the following categories of data:

  • Name
  • Age or date of birth
  • Gender
  • Contact details (billing/delivery addresses, though actual addresses are stripped from this version)
  • Order and purchase details
  • Information on services we provide you
  • Browsing activity on our websites
  • Account login credentials (username, password)
  • Payment card or bank information when purchasing
  • Communications and marketing preferences
  • Interests, feedback, survey responses
  • Location data
  • IP address
  • Correspondence and customer support interactions
  • Publicly available information (e.g. social media)

Our sites are not intended for children, and we do not knowingly collect data relating to minors under applicable thresholds. The list above is indicative; in some cases, additional data may be collected when needed for specific services.

How we use personal data

The personal data we collect may be used to:

  • Provide products and services
  • Process orders and payments
  • Administer accounts
  • Manage loyalty or reward programs
  • Verify identity and prevent fraud
  • Perform statistical and market analysis
  • Customize your shopping experience
  • Deliver personalized advertising
  • Respond to queries and support requests

We will only use your personal data for marketing if you have given consent. You may adjust marketing preferences or opt out at any time. Even if you opt out, we may still send you necessary service-related messages.

For newsletters, we may use an email delivery service; they may track open rates and click rates to help us improve content.

When you belong to any reward or loyalty scheme, we may analyze your behavior to tailor offers relevant to you using automated processing.

Who we share personal data with

We may share your data with third-party partners, service providers, or agencies, but only as necessary and under contractual obligations to use data only as specified. These may include:

  • Suppliers
  • Delivery providers
  • Payment processors
  • Marketing agencies
  • IT service providers

We will not sell or lease your personal data to unrelated organizations for marketing purposes.

Transfers of personal data

If you place an order from outside our base jurisdiction, your personal data may be transferred to servers or partners in other regions. In all cases, we use legal safeguards (such as standard contractual clauses) to protect your data and comply with applicable laws.

Our use of cookies

Our websites use cookies to gather information about browsing behavior, page visits, products viewed, and customer journeys. This helps us enhance your experience and analyze site usage.

How we protect personal data

We apply technical and organizational safeguards, such as:

  • Encryption of data
  • Access and authentication controls
  • Logical separation of systems
  • Penetration testing
  • Regular audits of staff and vendor security practices

We never request your passwords or payment details via email links. We recommend you keep login credentials secure and avoid reusing them across sites.

How long we keep personal data

Unless otherwise required by applicable law, we retain data only as long as necessary. Different data may have different retention periods, but we generally retain personal data for up to six years from last relevant interaction.

Your rights

You have rights concerning your data, including:

  • The right to be informed about processing
  • The right to access a copy of your personal data
  • The right to correct inaccurate data
  • The right to withdraw consent
  • The right to erasure (under certain conditions)
  • The right to restrict processing
  • The right to object to certain processing (e.g. direct marketing)
  • The right to data portability

To exercise your rights, you may contact our privacy team as provided in our site’s front-end contact channels.

We rely on the following lawful bases:

  • The processing is necessary for our legitimate interests (e.g. business operations, marketing, service improvement)
  • To fulfill contract obligations with you
  • To satisfy our legal and regulatory obligations
  • In some cases, your consent (especially for direct marketing communications)

Where consent is used as a basis, you may withdraw it at any time. If consent is withdrawn and it is the only basis for a particular processing, we will stop that processing.

We may include links to third-party websites providing complementary services or content. Those sites are not under our control. Please review their privacy policies separately, as we are not responsible for how they handle your data.

Policy updates

We may update this policy occasionally. The version published on raindropjacket.com is the current version. We encourage you to review it periodically for changes.

Force majeure

If unforeseen external events (such as natural disasters, wars, government actions, strikes, supply chain disruptions) prevent us from fulfilling obligations temporarily, these obligations may be deferred. If effects become permanent or prolonged, either party may terminate certain agreements without indemnity.

Disputes

If any dispute arises concerning this policy, we encourage you to contact our support team first for resolution. If unresolved, claims may be brought in the court of appropriate jurisdiction, typically the location of the respondent or as per applicable consumer protection regulations.

All content on the site is protected by copyright and belongs to us. You may download, print, or share content for personal use only, provided you do not alter it and respect intellectual property rights. Photographs may not be reproduced for commercial use. You are free to link to our site.